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    Easy Returns

    Eligible Knot Home products, including Sale items, can be returned or exchanged within 14 days of delivery, subject to product-specific conditions.

    • Carpets, Cushion covers and Accessories: Can be returned or exchanged within 14 days of delivery, provided they are unused, in their original condition, and have all tags and packaging intact.
    • Items must be unused: We don’t accept returns or exchanges for products with stains, dirt, odour, pet hair, or any other signs of use.

    Made-to-Order Artworks & Cushion Inserts

    We do not offer returns or exchanges on artworks and cushion inserts. If your item arrives damaged or defective, we will arrange a replacement.

    Seal your product, making sure that it is undamaged, in its original packaging. Take a photo of your packed item and send it to us via WhatsApp +971 55 889 4400. Don’t forget to include your order number. That’s it! We’ll take care of the rest.

    Seal your product, making sure that it is undamaged, in its original packaging. Take a photo of your packed item and send it to us via WhatsApp +971 55 889 4400. Tell us your order number, and the name of the product you’d like to exchange it for. That’s it! We’ll take care of the rest.
    *Try Before You Buy - Carpets purchased after a Try Before You Buy are eligible for exchange within 14 days but are not eligible for refunds, unless found to be defective.

    Returns are free within the UAE.
    If you are returning an order from outside the UAE, the cost will depend on the type of product:

    • Cushion bundles: AED 99 per bundle
    • Decor accessories: AED 99 per item
    • Carpets: AED 199 per item

    Refunds are simple at Knot Home. We’ll process your refund to the original payment method.