Easy Returns

 

At Knot Home decor Dubai, we want you to be delighted with your purchase. But if you’re not happy for any reason, we understand – and we’ve made it easy for you to return your order for a refund or exchange.

 

Our 14-Day Returns Policy

You can request a refund or exchange on all Knot Home orders, including Sale products, within 14 days of delivery.

 

How to Make a Return

  1. Seal your product, making sure that it is undamaged, in its original packaging.
  2. Take a photo of your packed item and send it to us via WhatsApp +971 55 889 4400. Don’t forget to include your order number.
  3. That’s it! We’ll take care of the rest.

 

How to Request an Exchange

  1. Seal your product, making sure that it is undamaged, in its original packaging.
  2. Take a photo of your packed item and send it to us via WhatsApp +971 55 889 4400. Tell us your order number, and the name of the product you’d like to exchange it for.
  3. That’s it! We’ll take care of the rest.
  4. *Try Before You Buy - Carpets purchased after a Try Before You Buy are eligible for exchange within 14 days but are not eligible for refunds, unless found to be defective.

 

Shipping Costs

Returns are free within the UAE.

If you are returning an order from outside the UAE, the cost will depend on the type of product:

  • Cushion bundles: 99 per bundle
  • Decor accessories: 99 per item
  • Carpets: 199 per item

 

Your Refund

Refunds are simple at Knot Home. We’ll process your refund to the original payment method, after deducting a 2.5% card processing fee.