Frequently Asked Questions
It’s a service that lets you select up to 4 carpets, either online or at our showroom. We’ll bring your selected carpets to your space and lay them out for you to see and compare. Once you’ve decided, simply keep and pay for the carpet(s) you love, and our team will take the rest back - all at no cost.
*The service is currently offered only in UAE.
No worries. With our 14-day return process, you can exchange or return your item stress-free. Items must be unused, in their original condition, and have all tags and packaging intact.
Cushions and Accessories: Portugal, Vietnam & the UAE
Carpets: Turkey, India, Nepal & other countries
Furniture: Made in the UAE
Location on Google Maps: Google Maps Link
Operating Hours: Monday to Sunday, 9:00 AM to 5:00 PM UAE Time
Certainly, you can select "Covers Only" prior to adding them to your cart.
Unfortunately, no.
Yes, you can register by sharing your trade license via WhatsApp at +971 55 889 4400. Once received, our team will share the details of the available discounts and guide you on how to avail them.
Certainly, we offer Tabby & Tamara in the UAE .
Yes, we provide both cash and card payment options upon delivery. However, Cash on Delivery is not available for furniture orders.
Of course, we can send you a payment link for you to complete your payment online.
Shipping all over the UAE is completely Free.
Carpets, Cushions & Accessories: Enjoy FREE delivery within 1–3 days
Furniture: Delivery is estimated within 8–12 working days
Deliveries are available 7 days a week, including Sundays.
Shipments to these countries typically take 7-10 days for delivery, excluding any potential customs delays
On request yes, we send it through airways
At Knot Home decor Dubai, we want you to be delighted with your purchase. But if you’re not happy for any reason, we understand – and we’ve made it easy for you to return your order for a refund or exchange.
Eligible Knot Home products, including Sale items, can be returned or exchanged within 14 days of delivery, subject to product-specific conditions.
- Carpets, Cushion covers and Accessories: Can be returned or exchanged within 14 days of delivery, provided they are unused, in their original condition, and have all tags and packaging intact.
- Items must be unused: We don’t accept returns or exchanges for products with stains, dirt, odour, pet hair, or any other signs of use.
Made-to-Order Artworks & Cushion Inserts
We do not offer returns or exchanges on artworks and cushion inserts. If your item arrives damaged or defective, we will arrange a replacement.
Seal your product, making sure that it is undamaged, in its original packaging. Take a photo of your packed item and send it to us via WhatsApp +971 55 889 4400. Don’t forget to include your order number. That’s it! We’ll take care of the rest.
Seal your product, making sure that it is undamaged, in its original packaging. Take a photo of your packed item and send it to us via WhatsApp +971 55 889 4400. Tell us your order number, and the name of the product you’d like to exchange it for.
That’s it! We’ll take care of the rest.
*Try Before You Buy - Carpets purchased after a Try Before You Buy are eligible for exchange within 14 days but are not eligible for refunds, unless found to be defective.
Returns are free within the UAE. If you are returning an order from outside the UAE, the cost will depend on the type of product:
Cushion bundles: 99 per bundle
Decor accessories: 99 per item
Carpets: 199 per item
Refunds are simple at Knot Home. We’ll process your refund to the original payment method.
Yes, we do. For a shipping estimate, email us at help@knothome.com or WhatsApp us on +971 55 889 4400 with:
- Item number(s) / name(s) (or a photo)
- Quantity
Please note: Any duties/taxes are billed to the recipient upon shipment. Once we know what you're interested in, we can guide you on expected duties.
Currently, we don't ship furniture internationally.
Absolutely — you can exchange your item(s), Carpets, Cushions, or Accessories within 14 days of receiving them. Just WhatsApp us on +971 55 889 4400 with your order number and the name/code of the new item(s) you'd like, and we'll handle the rest.
Furniture orders can be cancelled within 24 hours, as long as production hasn't started. Once production begins, orders can't be cancelled or refunded.
Carpets, Cushions & Accessories:
- Dubai & Sharjah: Orders typically ship the next day
- All other Emirates: Please allow up to 2 working days from the time you place your order
Please note: We don't ship on public holidays. In the rare event an item is unavailable due to a system error, we'll notify you within 2 business days, cancel the item, and issue a full refund.
You can track your order on our website. You'll also receive SMS updates from our courier partner on the day of delivery, with progress updates as your delivery moves along.
Now you can relax. Your Carpets, Cushions, or Accessories are being packed and will be on their way to you soon. For made-to-order furniture and artworks, production will begin once your order is confirmed.
Here's what to expect:
An order confirmation email to the address used at checkout
A second email once your order ships
An SMS/WhatsApp update from our courier partner when your order is out for delivery (typically the next day)
Yes — we honor price adjustments if the item went on sale within 14 days of your purchase, as long as:
- It was purchased at full price on our website
- The item is still in stock
- You can share proof of purchase
Price adjustments are issued as store credit for a future order.
We pack every order securely to ensure it arrives in perfect condition. If your item arrives damaged or with a missing part, please WhatsApp us on +971 55 889 4400 within 14 days of receiving it, and we'll arrange an exchange or refund.
Please note: If we're not notified within 14 days of delivery, we may not be able to process an exchange/refund.
Made-to-order furniture cannot be cancelled or refunded once production begins. If your furniture arrives damaged, please contact us within 14 days so we can assist with a replacement or resolution.
Yes — all prices shown include VAT. The price you see is the final price you pay.
100% — shipping is completely free to all Emirates within the UAE.
Absolutely, you have the option to cancel your order at any time before receiving our delivery notification. In such cases, a full refund will be initiated to the original payment method you used. Please allow up to 4-5 days for the refund transfer to be processed and completed. Your satisfaction is our priority.
- All furniture items are made to order and produced specifically for each customer.
- Furniture orders are final and cannot be returned, exchanged, or refunded once production has started, unless there is a verified manufacturing defect.
- Furniture orders may be cancelled within 24 hours of order confirmation, provided production has not commenced.
- Once production begins, the order becomes non-cancellable and non-refundable.
- All products include a minimum 6-month warranty covering manufacturing defects only.
- Furniture manufacturing defects are covered for up to 1 year from the delivery date.
- Warranty does not cover:
- Normal wear and tear
- Fabric softening or compression
- Color changes due to lighting or sunlight
- Damage caused by cleaning agents, moisture, misuse, spills, pets, relocation, or installation by third parties