Frequently Asked Questions
Cushions and Accessories: Portugal, Vietnam & UAE
Carpets: Poland, Belgium, Nepal & few other nations
Certainly, you can select "Covers Only" prior to adding them to your cart.
Unfortunately, no.
Yes, you can register by sharing your trade license via WhatsApp at +966 565 000777. Once received, our team will share the details of the available discounts and guide you on how to avail them.
Certainly, we offer Tabby & Tamara in Saudi Arabia.
Yes, we provide both cash and card payment options upon delivery.
Shipping all over Saudi Arabia is completely Free.
You can expect FREE delivery within 1-3 days, except on Sundays and Public holidays.
The shipping times vary by location within the KSA:
Location: Riyadh & Jeddah
Shipping time: 1-3 Days
Location: Mecca, Dammam, Taif, Tabuk
Shipping time: 2-4 working days
- Please note that we do not process shipments on Sundays and holidays.
- In the rare event that your item is not in stock, we will notify you within 2 business days and issue a full refund.
Currently, we don't offer any installment payment options for Qatar, Oman, Kuwait, Bahrain.
Certainly, we offer cash on delivery for orders in Qatar, Kuwait, and Oman. However, we regret to inform you that we do not provide this service in Bahrain.
Shipments to these countries typically take 7-10 days for delivery, excluding any potential customs delays
Of course, we can send you a payment link for you to complete your payment online.
Absolutely, you have the option to cancel your order at any time before receiving our delivery notification. In such cases, a full refund will be initiated to the original payment method you used. Please allow up to 4-5 days for the refund transfer to be processed and completed. Your satisfaction is our priority.
On request, yes, we send it through airways
Yes, we ship internationally. To place an international order, please follow these steps:
• Email help@knothome.com or contact us via WhatsApp at +966 565 000777.
• Include the item number(s), product name(s), or provide a photo.
• Confirm the quantity of the items.
• Provide the shipping address, and we will promptly provide you with the best available shipping quote.
Note - You may be responsible for paying duties upon receiving your order.
Rest assured, your items are in good hands, and here's the complete process:
We'll promptly confirm your order with an email sent to the address provided during checkout.
Once your order is shipped, you'll receive another email notification.
On the day after your order, you'll also receive a WhatsApp message when your item is out for delivery.
At Knot Home décor (Knotting Matters Decoration Materials & Partitions Trading Co. L.L.C / Rabit Alaqd Company Commercial), we want you to be delighted with your purchase. But if you're not happy for any reason, we understand – and we've made it easy for you to return your order for a refund or exchange.
Eligible Knot Home products, including Sale items, can be returned or exchanged within 14 days of delivery, subject to product-specific conditions.
- Carpets, Cushion covers and Accessories: Can be returned or exchanged within 14 days of delivery, provided they are unused, in their original condition, and have all tags and packaging intact.
- Items must be unused: We don’t accept returns or exchanges for products with stains, dirt, odour, pet hair, or any other signs of use.
Made-to-Order Artworks & Cushion Inserts
We do not offer returns or exchanges on artworks and cushion inserts. If your item arrives damaged or defective, we will arrange a replacement.
- Seal your product, making sure that it is undamaged, in its original packaging.
- Take a photo of your packed item and send it to us via WhatsApp +966 565 000777. Don't forget to include your order number.
- That's it! We'll take care of the rest.
- Seal your product, making sure that it is undamaged, in its original packaging.
- Take a photo of your packed item and send it to us via WhatsApp +966 565 000777. Tell us your order number, and the name of the product you'd like to exchange it for.
- That's it! We'll take care of the rest.
Returns are free within the UAE & KSA.
If you are returning an order from outside the UAE & KSA, the cost will depend on the type of product:
- Cushion bundles: SAR 99 per bundle
- Decor accessories: SAR 99 per item
- Carpets: SAR 199 per item
Refunds are easy at Knot Home (Knotting Matters Decoration Materials & Partitions Trading Co. L.L.C / Rabit Alaqd Company Commercial). We'll simply issue your refund to your original payment method.