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FAQs

FAQs

If an item doesn’t fit my space, can I get a refund on it? Yes Sure

 

Full refund within 7 days of delivery.

How?
1) Seal in original packaging with no damage
2) WhatsApp +971558894400
3) We'll sort the rest

**Note: If an item is missing or has damaged packaging, we may send it back to you. 


Can I get a refund on sale items? 

Yes, full refunds are available on sale items within 7 days of the date of purchase as well — 

How?
1) Seal in original packaging with no damage
2) WhatsApp +971558894400
3) We'll sort the rest

Do you ship internationally?

We ship everywhere, here’s how to make an international order:

  1. Email help@knothome.com or WhatsApp +97 1558 894 400
  2. Include item number(s) — and product name(s) or a photo
  3. Confirm the quantity

Please note: you may have to pay duty on receipt of your order. We can confirm precise charges when you contact us.

 

Can I exchange items?

You can exchange any item within 7 days of the date of delivery —

  1. WhatsApp us on +971558894400
  2. Include the name (or product code) of the new items you want in exchange
  3. Include your order number
  4. We take care of the rest

When will my order(s) ship? 

  • Dubai/Sharjah — NEXT DAY
  • All other Emirates — up to 2 working days from the time of order

Please note: we do not ship on weekends or holidays. In the unlikely event that we don’t have your item in stock, we will notify you within 2 business days and provide a full refund.

 

 

 I just placed my order — now what?

We pack your items, then ship them! See the full process below.

  1. We confirm every order by sending an email to the address provided at checkout
  2. We send another email when your order ships
  3. You also get an SMS when your item is out for delivery (typically, the day after ordering)

 

I received a damaged item. Can I get a refund?

If you receive damaged goods, or there’s a missing part, please do the following:

  1. Send a WhatsApp to +97 1558 894 400 within 7 days of delivery
  2. Include details of the damage or missing part(s) or photo(s)
  3. Let us take care of the refund or exchange

Please note: we cannot process a refund if we do not receive a message within 7 days of the date of delivery.

 

Is shipping free within the UAE?

Yes — we do not charge shipping fees within the UAE.

 

Can I cancel my order before I received it?

Yes sure, You can cancel your order anytime before you have received our delivery notification and a full refund will be made batt to the payment solution used initially by you. Please allow up to 45 days for the refund transfer to be completed.