FAQs
If an item doesn’t fit my space, can I get a refund on it?
Yes Sure, full refund within 7 days of delivery. (all items including sale)
How?
1) Seal in original packaging with no damage
2) WhatsApp +971558894400
3) We'll sort the rest
**Note: If an item is missing or has damaged packaging, we may send it back to you.
Is shipping free within the UAE?
Yes — we do not charge shipping fees within the UAE.
Do you ship internationally?
We ship everywhere, here’s how to make an international order:
- Email ellen@knothome.com or WhatsApp +971 558 89 4400
- Include item number(s) — and product name(s) or a photo
- Confirm the quantity
**Note: you may have to pay duty on receipt of your order. We can confirm precise charges when you contact us.
Do you charge for shipping?
- Free Shipping within the UAE (all collections)
- Free Shipping for GCC if the basket exceeds AED 999 (valid on accessories & cushions)
- If the basket is less than AED 999, additional charge of AED 99 will be applied. (valid on accessories & cushions)
- Additional charge of AED 199-399 will be applied for all lamps & carpets (shipping in GCC)
- Additional charge of AED 299-499 will be applied lamps & carpets. (shipping internationally)
Can I exchange items?
You can exchange any item within 7 days of the date of delivery —
- WhatsApp us on +971 55 889 4400
- Include the name (or product code) of the new items you want in exchange
- Include your order number
- We take care of the rest
When will my order(s) ship?
- Abu Dhabi/Dubai/Sharjah — NEXT DAY
- All other Emirates — up to 2 working days from the time of order
- We do not ship to remote places within the UAE (Western region of Abu Dhabi & Al Wagan)
**Note: we do not ship on Sundays & holidays. In the unlikely event that we don’t have your item in stock, we will notify you within 2 business days and provide a full refund.
I just placed my order — now what?
We pack your items, then ship them! See the full process below.
- We confirm every order by sending an email to the address provided at checkout
- We send another email when your order ships
- You also get a message on WhatsApp when your item is out for delivery (typically, the day after ordering)
I received a damaged item, can I get a refund?
If you receive damaged goods, or there’s a missing part, please do the following:
- Send a WhatsApp to +97 1558 894 400 within 7 days of delivery
- Include details of the damage or missing part(s) or photo(s)
- Let us take care of the refund or exchange
**Note: we cannot process a refund if we do not receive a message within 7 days of the date of delivery.
Can I cancel my order before I received it?
Yes sure, You can cancel your order anytime before you have received our delivery notification and a full refund will be made to the payment solution used initially by you. Please allow up to 4-5 days for the refund transfer to be completed.