FAQ

PAYMENTS

 

Do you offer any installment payment options?

Certainly, we offer Tabby & Tamara in UAE .

 

Is Cash on Delivery available for orders in the UAE?

Yes, we provide both cash and card payment options upon delivery.

 

If I change my payment preference away from cash on delivery, can you send me a payment link?

Of course, we can send you a payment link for you to complete your payment online.

 

 

SHIPMENTS

 

UNITED ARAB EMIRATES (UAE)

What is the delivery time for all UAE orders?

You can expect next-day FREE delivery, except on Sundays and Public holidays.

 

When will my order(s) be shipped?

The shipping times vary by location within the UAE:

 

Location	Shipping time
Abu Dhabi, Dubai, and Sharjah	Next Day
Other Emirates	2 working days from the time
Western region of Abu Dhabi and Al Wagan.	We don’t ship

 

• Please note that we do not process shipments on Sundays and holidays.
• In the rare event that your item is not in stock, we will notify you within 2 business days and issue a full refund.

 

 

ORDERS

 

I've just placed my order — what happens next?

Rest assured, your items are in good hands, and here's the complete process:

 

We'll promptly confirm your order with an email sent to the address provided during checkout.

Once your order is shipped, you'll receive another email notification.

On the day after your order, you'll also receive a WhatsApp message when your item is out for delivery.

 

 

Can I cancel my order before it's delivered?

Absolutely, you have the option to cancel your order at any time before receiving our delivery notification. In such cases, a full refund will be initiated to the original payment method you used. Please allow up to 4-5 days for the refund transfer to be processed and completed. Your satisfaction is our priority.

 

 

REFUNDS AND EXCHANGE

 

Is there any return, refund, or exchange for UAE orders?
Yes, you have 14 days for returns, refunds, or exchanges, and there are no shipping charges.

 

For refunds, do we receive the full amount back if we pay online via card?

A 2.5% service fee is charged by the card processing company on the total amount for online purchases.

 

How many days will it take for a Refund on my card?
Refunds typically take 3-5 working days to be processed.

 

 

 

PAYMENTS

 

Do you offer any installment payment options?

Certainly, we offer Tabby.

 

Is Cash on Delivery available?

Certainly, we offer cash on delivery for orders in KSA, Qatar, Kuwait, and Oman. However, we regret to inform you that we do not provide this service in Bahrain.

 

If I change my payment preference away from cash on delivery, can you send me a payment link?

Of course, we can send you a payment link for you to complete your payment online.

 

 

 

SHIPMENTS

 

What is the estimated delivery time for shipments outside the UAE (KSA, Qatar, Oman, Kuwait, Bahrain)?

Shipments to these countries typically take 7-10 days for delivery, excluding any potential customs delays

 

Can you expedite the shipment?

On request yes, we send it through airways

 

Are there shipping fees for orders outside the UAE?

Yes, shipping fees vary based on the order details:

 

Shipping details for GCC

 

 

Carpet Size	Shipping Fee (cost)
Less than 275 cm - Extra small & Runners	AED 99
280 – 370 cm - Medium	AED 199
380 - 405 cm - Large	AED 299
400 cm & above – Extra Large	AED 399 - 499
Stools	AED 199-299

 

 

Price	Shipping Fee (cost)
Below AED 999	AED 99
Above AED 1000 (Accessories & Cushions)	Free

 

Do you offer international shipping?

Yes, we ship internationally. To place an international order, please follow these steps:

• Email help@knothome.com or contact us via WhatsApp at +971 55 889 4400.

• Include the item number(s), product name(s), or provide a photo.

• Confirm the quantity of the items.

• Provide the shipping address, and we will promptly provide you with the best available shipping quote.

Note - You may be responsible for paying duties upon receiving your order.

 

 

 

ORDERS

 

I've just placed my order — what happens next?

Rest assured, your items are in good hands, and here's the complete process:

We'll promptly confirm your order with an email sent to the address provided during checkout.

Once your order is shipped, you'll receive another email notification.

On the day after your order, you'll also receive a WhatsApp message when your item is out for delivery.

 

Can I cancel my order before it's delivered?

Absolutely, you have the option to cancel your order at any time before receiving our delivery notification. In such cases, a full refund will be initiated to the original payment method you used. Please allow up to 4-5 days for the refund transfer to be processed and completed. Your satisfaction is our priority.

 

 

 

REFUNDS AND EXCHANGE

 

Is there any return, refund, or exchange?

Return, refund, or exchange within 14 days of receiving the product with a return shipping fee.

1) Seal in original packaging with no damage

2) WhatsApp +971 55 889 4400

3) We'll handle the rest

 

What if I received my shipment damaged?

Send us a photo via email or WhatsApp for investigation, and we'll respond promptly.

 

For refunds, do we receive the full amount back if we pay online via card?

A 2.5% service fee is charged by the card processing company on the total amount for online purchases.

 

How many days will it take for a Refund on my card?

Refunds typically take 3-5 working days to be processed.