FAQs

 

GENERAL

Question: What is the country of origin for your products?

Cushions, Lights, and Accessories: Turkey and Italy

Carpets: Turkey, India, and Nepal

 

Is there a physical showroom located in Dubai?

Location on Google Maps: Google Maps Link (https://goo.gl/maps/z7kaA6FXfAASF8PK9)

Operating Hours: Monday to Friday, 9:00 AM to 5:00 PM UAE Time

 

Is it possible to purchase just the cushion covers?

Certainly, you can select "Covers Only" prior to adding them to your cart.

 

Is it possible to request customizations for cushions, carpets, and home accessories?

Unfortunately, no.

 

Is it possible to request a Free Home Trial for carpets with UAE orders?

  • Free Home Trial available for UAE orders.
  • Select up to 4 different carpets.
  • We deliver them to your home for trial.
  • Pay for your favorites, and we'll collect the rest at no extra cost.

 

PAYMENTS

 

Do you offer any installment payment options?

Certainly, we offer Tabby Payment for orders in the UAE and KSA.

 

Is Cash on Delivery available for orders in the UAE?

Yes, we provide both cash and card payment options upon delivery.

 

Is Cash on Delivery available for orders outside the UAE?

Certainly, we offer cash on delivery for orders in KSA, Qatar, Kuwait, and Oman. However, we regret to inform you that we do not offer this service in Bahrain.

 

If I change my payment preference away from cash on delivery, can you send me a payment link?

Of course, we can send you a payment link for you to complete your payment online.

 

SHIPMENTS

 

What is the delivery time for all UAE orders?

You can expect next-day FREE delivery, except on Sundays.

 

When will my order(s) be shipped?

The shipping times vary by location within the UAE:

 

Location

Shipping time

Abu Dhabi, Dubai, and Sharjah

Next Day

Other Emirates

2 working days from the time

Western region of Abu Dhabi and Al Wagan.

We don’t ship

 

  • Please note that we do not process shipments on Sundays and holidays.
  • In the rare event that your item is not in stock, we will notify you within 2 business days and issue a full refund.

 

What is the estimated delivery time for shipments outside the UAE (KSA, Qatar, Oman, Kuwait, Bahrain)?

Shipments to these countries typically take 7-10 days for delivery, excluding any potential customs delays

 

Are there shipping fees for orders outside the UAE?

Yes, shipping fees vary based on the order details:

 

Shipping details for GCC

Carpet Size

Shipping Fee(cost)

Less than 275 cm - Extra small & Runners

Free

280 – 370 cm - Medium

199 AED

380 - 405 cm - Large

299 AED

400 cm & above – Extra Large

399 -499 AED

Lamps and stools

199-299 AED

 

Price

Shipping Fee(cost)

Below 999 AED

99 AED

Above 1000 AED (Accessories & Cushions)

Free

 

Do you offer international shipping?

Yes, we ship internationally. To place an international order, please follow these steps:

 

  • Email help@knothome.com or contact us via WhatsApp at +971 55 889 4400.
  • Include the item number(s), product name(s), or provide a photo.
  • Confirm the quantity of the items.
  • Provide the shipping address, and we will promptly provide you with the best available shipping quote.

Note - You may be responsible for paying duties upon receiving your order.

 

 

ORDERS

 

I've just placed my order — what happens next?

Rest assured, your items are in good hands, and here's the complete process:

 

We'll promptly confirm your order with an email sent to the address provided during checkout.

Once your order is shipped, you'll receive another email notification.

On the day after your order, you'll also receive a WhatsApp message when your item is out for delivery.

 

Can I cancel my order before it's delivered?

Absolutely, you have the option to cancel your order at any time before receiving our delivery notification. In such cases, a full refund will be initiated to the original payment method you used. Please allow up to 4-5 days for the refund transfer to be processed and completed. Your satisfaction is our priority.

 

 

REFUNDS AND EXCHANGE

 

Is there any return, refund, or exchange for UAE orders?
Yes, you have 14 days for returns, refunds, or exchanges, and there are no shipping charges.

 

Is there any return, refund, or exchange outside UAE orders?
Return, refund, or exchange within 14 days of receiving the product with a return shipping fee. 

1) Seal in original packaging with no damage
2) WhatsApp +971 55 889 4400
3) We'll handle the rest

What if I received my shipment damaged?

Send us a photo via email or WhatsApp for investigation, and we'll respond promptly.

 

For refunds, do we receive the full amount back if we pay online via card?
A 2.5% service fee is charged by the card processing company on the total amount for online purchases. 

Q: How many days will it take for a Refund on my card?
Refunds typically take 3-5 working days to be processed.