FAQ
GENERAL
What is a Try Before You Buy?
It’s a service in which customers select up to 4 carpets (online or showroom). We bring over those selected carpets, lay them out for them to decide, and then they keep and pay for the chosen carpet(s), and our team takes the rest back, at no cost!
*The service is currently offered only in UAE
What if I choose not to purchase any of them?
The customer doesn’t need to purchase any carpet if the selection doesn’t fit, although this happens very rarely. If that’s the case, the team simply takes back all the carpets. However, the customer can always select 4 more and schedule another free home trial.
What is the country of origin for your products?
Cushions and Accessories: Portugal, Vietnam & UAE
Carpets: Turkey, India, and Nepal, & few other nations
Is there a physical showroom located in Dubai?
Location on Google Maps: Google Maps Link (https://goo.gl/maps/z7kaA6FXfAASF8PK9)
Operating Hours: Monday to Saturday, 9:00 AM to 5:00 PM UAE Time
Is it possible to purchase just the cushion covers?
Certainly, you can select "Covers Only" prior to adding them to your cart.
Is it possible to request customizations for cushions, carpets, and home accessories?
Unfortunately, no.
I'm a designer. Do we get discounts/commissions?
Yes, you can register by sharing your trade license via WhatsApp at +971 55 889 4400. Once received, our team will share the details of the available discounts and guide you on how to avail them.
PAYMENTS
Do you offer any installment payment options?
Certainly, we offer Tabby & Tamara in UAE .
Is Cash on Delivery available for orders in the UAE?
Yes, we provide both cash and card payment options upon delivery.
If I change my payment preference away from cash on delivery, can you send me a payment link?
Of course, we can send you a payment link for you to complete your payment online.
SHIPMENTS
I live in the UAE, is shipping free?
Shipping all over the UAE is completely Free.
How long does it take to receive the shipment for all UAE orders?
You can expect FREE delivery within 1-3 days, except on Sundays and Public holidays
When will my order(s) be shipped?
The shipping times vary by location within the UAE:
|
Location |
Shipping time |
|
Abu Dhabi, Dubai, and Sharjah |
1-3 Days |
|
Other Emirates |
2-4 working days |
Western region of Abu Dhabi and Al Wagan. We don’t ship
- Please note that we do not process shipments on Sundays and holidays
- In the rare event that your item is not in stock, we will notify you within 2 business days and issue a full refund.
ORDERS
I've just placed my order — what happens next?
Rest assured, your items are in good hands, and here's the complete process:
We'll promptly confirm your order with an email sent to the address provided during checkout.
Once your order is shipped, you'll receive another email notification.
On the day after your order, you'll also receive a WhatsApp message when your item is out for delivery.
Can I cancel my order before it's delivered?
Absolutely, you have the option to cancel your order at any time before receiving our delivery notification. In such cases, a full refund will be initiated to the original payment method you used. Please allow up to 4-5 days for the refund transfer to be processed and completed. Your satisfaction is our priority.
PAYMENTS
Do you offer any installment payment options?
Certainly! We offer Tabby in Saudi Arabia. However, for other countries, installment payment options are currently not available.
Is Cash on Delivery available?
Certainly, we offer cash on delivery for orders in KSA, Qatar, Kuwait, and Oman. However, we regret to inform you that we do not provide this service in Bahrain.
If I change my payment preference away from cash on delivery, can you send me a payment link?
Of course, we can send you a payment link for you to complete your payment online.
SHIPMENTS
What is the estimated delivery time for shipments outside the UAE (KSA, Qatar, Oman, Kuwait, Bahrain)?
Shipments to these countries typically take 7-10 days for delivery, excluding any potential customs delays
Can you expedite the shipment?
On request yes, we send it through airways
Are there shipping fees for orders outside the UAE?
Yes, shipping fees vary based on the order details:
Shipping details for GCC
| Carpet Size | Shipping Fee (cost) |
|---|---|
| Less than 275 cm - Extra small & Runners | AED 99 |
| 280 – 370 cm - Medium | AED 199 |
| 380 - 405 cm - Large | AED 299 |
| 400 cm & above – Extra Large | AED 399 - 499 |
| Order Value (Accessories & Cushions) | Shipping Fee (cost) |
|---|---|
| Below AED 999 | AED 99 |
| Above AED 1000 | Free |
Do you offer international shipping?
Yes, we ship internationally. To place an international order, please follow these steps:
• Email help@knothome.com or contact us via WhatsApp at +971 55 889 4400.
• Include the item number(s), product name(s), or provide a photo.
• Confirm the quantity of the items.
• Provide the shipping address, and we will promptly provide you with the best available shipping quote.
Note - You may be responsible for paying duties upon receiving your order.
ORDERS
I've just placed my order — what happens next?
Rest assured, your items are in good hands, and here's the complete process:
• We'll promptly confirm your order with an email sent to the address provided during checkout.
• Once your order is shipped, you'll receive another email notification
• On the day after your order, you'll also receive a WhatsApp message when your item is out for delivery.
Can I cancel my order before it's delivered?
Absolutely, you have the option to cancel your order at any time before receiving our delivery notification. In such cases, a full refund will be initiated to the original payment method you used. Please allow up to 4-5 days for the refund transfer to be processed and completed. Your satisfaction is our priority.
Easy Returns
Our 14-Day Returns Policy
You can request a refund or exchange on all Knot Home orders, including Sale products, within 14 days of delivery.
How to Make a Return
- Seal your product, making sure that it is undamaged, in its original packaging.
- Take a photo of your packed item and send it to us via WhatsApp +971 55 889 4400. Don’t forget to include your order number.
- That’s it! We’ll take care of the rest.
How to Request an Exchange
- Seal your product, making sure that it is undamaged, in its original packaging.
- Take a photo of your packed item and send it to us via WhatsApp +971 55 889 4400. Tell us your order number, and the name of the product you’d like to exchange it for.
- That’s it! We’ll take care of the rest.
Shipping Costs
Returns are free within the UAE.
If you are returning an order from outside the UAE, the cost will depend on the type of product:
- Cushion bundles: AED 99 per bundle
- Decor accessories: AED 99 per item
- Carpets: AED 199 per item
Your Refund
Refunds are easy at Knot Home. We’ll simply issue your refund to your original payment method.
