Easy Refunds

At Knot Home decor Dubai, we want you to be delighted with your purchase. But if you’re not happy for any reason, we understand – and we’ve made it easy for you to return your order for a refund or exchange.

Our 14-Day Returns Policy

You can request a refund or exchange on all Knot Home orders, including Sale products, within 14 days of delivery.

How to Make a Return

  1. Seal your product, making sure that it is undamaged, in its original packaging.
  2. Take a photo of your packed item and send it to us via WhatsApp +971 55 889 4400. Don’t forget to include your order number.
  3. That’s it! We’ll take care of the rest.

How to Request an Exchange

  1. Seal your product, making sure that it is undamaged, in its original packaging.
  2. Take a photo of your packed item and send it to us via WhatsApp +971 55 889 4400. Tell us your order number, and the name of the product you’d like to exchange it for.
  3. That’s it! We’ll take care of the rest.

Shipping Costs

Returns are free within the UAE.

If you are returning an order from outside the UAE, the cost will depend on the type of product:

  • Cushion bundles: 99 AED per bundle
  • Decor accessories: 99 AED per item
  • Carpets and lights: 199 AED per item

Your Refund

Refunds are easy at Knot Home. We’ll simply issue your refund to your original payment method.