Terms and Conditions

  1. Privacy policy for online shipping

    Privacy policy:

    Inclusion is mandatory and should have the following statements: - “All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties”. - “The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted”. - Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy

    Terms and conditions:

    “Any dispute or claim arising out of or in connection with this website shall be governed and construed as per the laws of UAE”.

    - “United Arab of Emirates is our country of domicile”.

    - The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website (Age of consent is mentioned as per the applicable law).

    - If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. (Before including this statement, SSL certificate must activated on the website)

    - The cardholder must retain a copy of transaction records and Merchant policies and rules.

    - Multiple shipments: Multiple shipments will result in the multiple postings in the credit card holder’s monthly statement


    Returns accepted within 14 days of delivery. For our full return policy and details click here

    Please Note: The images we display have the most accurate color possible. Due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. Lengths and widths may vary from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some variation exists and this is not a manufacturing defect.



    “We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency)”.


    “Carpet centre will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.

    Shipping policy:

    Shipment are sent from our warehouses in the U.A.E and shipment to a second country will be eligible for a custom charge paid by the client at the time of recipe of the item.

    Shipment/s are shipped by DHL ground or Air and the client will be notified by DHL prior to any delivery.

    The shipping time is between 2 to 7 working days

    Refund/Return Policy:

    Refunds are accepted within 14 days of the recipe of goods in case of any damage or irregularities.

    This should be mentioned at the time of recipe of the item and signing the recipe of good declaration document handed out from our courier service provider.

    Any refund/return will be done only through the original mode of payment

    Cancellation and replacement policy:

    Cancellation or replacement is accepted if:

    • The wrong product was sent by Knot Home
    • The product is defective
    • The product/ products was damaged in shipping